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If you’ve recently been accepted to work as an Uber Eats driver or are already driving for the app, you may be wondering if your Uber Eats acceptance rate matters.
Like most apps that pay you to drive, Uber Eats allows you to decline and accept orders as you see fit. The flexibility to choose when and how much you work is one of the advantages of jobs like Uber Eats.
Should you take all orders that come your way or choose your orders carefully? How many orders can you cancel? Will this affect your acceptance rate?
In this post, I’ll cover everything you need to know about the Uber Eats acceptance rate, including how it works. This way, you can make informed decisions about choosing orders.
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What Is the Uber Eats Acceptance Rate?
The Uber Eats acceptance rate is simply the percentage of orders you accept. It’s determined by looking at the total delivery requests you get and accept
The acceptance rate on Uber Eats is similar to the DoorDash acceptance rate, as both platforms allow drivers to choose the orders they accept.
Whenever you log into the Uber Eats app to work, you receive delivery requests, depending on the order volume.
For each delivery request, you can either accept or reject it. Each request shows you the order type, the distance, and your estimated earnings for the delivery.
When you accept an order, you increase your acceptance rate. Conversely, when you reject an order, your acceptance rate goes down.
Your acceptance rate is expressed as a percentage and is computed by dividing your accepted orders by your total received orders and multiplying it by 100. For instance, if you get 50 orders and accept 30, your acceptance rate is 60%.
If you turn down too many requests or let them lapse before accepting or rejecting them, you’re automatically logged out of the Uber Eats app. But you can simply log in and continue working.
Does Your Acceptance Rate on Uber Eats Matter?
Your Uber Eats acceptance rate doesn’t matter because you won’t get deactivated from Uber Eats for a low acceptance rate. Still, it’s essential to maintain a high acceptance rate, so you provide a quality experience and maximize your Uber Eats points.
Uber Eats states on their official website that they don’t track your acceptance rate, which means it’s not entirely significant.
Since Uber Eats doesn’t factor in your acceptance rate, you shouldn’t be worried about cherry-picking orders.
You’re hired as an independent contractor, so you’re responsible for all work-related expenses. As such, you must consider factors like gas expenses when driving for Uber Eats.
Only take orders that are worth the effort and mileage. As a rule of thumb, Instacart and Uber Eats drivers should take orders that pay at least $1 a mile.
Driving for Uber Eats as an independent contractor is much like running a small business, so you need to consider the pay before accepting or declining an order.
Your goal should be to choose orders that are worth it and provide excellent services to improve your ratings.
How Does The Uber Eats Acceptance Rate Work?
Uber Eats is a food delivery service platform, so your job as a driver is to pick up and deliver meals to the customers.
The food delivery service allows you to accept and reject orders as you please, so you need to consider several factors when choosing your orders. These factors include:
- Delivery distance
- Estimated time of completion
- Estimated earnings
You must choose your orders wisely if you want to optimize your efficiency and your Uber Eats earnings.
Uber Eats Acceptance Rate Calculation
Your acceptance rate is calculated by dividing your accepted orders by all received orders and multiplying by 100. The final result gives you a percentage, which is your acceptance rate.
Here are a few other factors that are considered when determining your acceptance rate:
- Your historical performance
- How many drivers are currently online
- The order volume
Understanding your acceptance rate and how it works gives you deeper insight into how you can work more optimally and maximize your earnings.
Ideally, aim for as high an acceptance rate as possible without compromising your service quality or overwhelming yourself.
While Uber Eats doesn’t display your acceptance rate on the Uber Eats app, it’s still a vital metric that impacts your promotional opportunities.
For instance, the Uber Pro program is a tiered reward program for well-performing Uber Eats drivers. As a member of the program, you get perks like:
- Free roadside assistance
- Up to 25% off car maintenance
- More earning opportunities with Airport Priority Rematch
- Higher Quest promotions
- 100% tuition coverage at ASU online
Uber Eats considers your points when leveling you up to Uber Pro. You accumulate points by completing deliveries and maintaining a high acceptance rate and driver rating.
So, if you want to be part of the Uber Pro program, you must keep an eye on your acceptance rating.
Uber Pro is similar to DoorDash’s Top Dasher program, and even jobs like Instacart have reward programs for top-performing shoppers.
While being a member of Uber Pro has perks, avoid accepting bad orders just to increase your acceptance rate. If an order doesn’t pay enough to be worth the effort, don’t accept it for the sake of your acceptance rate.
Uber Eats Cancelation Rate
Uber Eats cancelation rate is the number of orders you cancel after initially accepting them. You should monitor your cancelation rate to avoid getting deactivated from Uber Eats.
Your Uber Eats cancelation rate has more consequences than your acceptance rate. Canceling orders frequently negatively affects the customers’ experience, so Uber Eats treats cancellations more seriously.
According to Uber Eats’ cancelation rate policy, you get notified if your cancelation rate exceeds your city’s average. If your cancelation remains high despite the notifications, you’re at risk of having your Uber Eats account deactivated.
So, avoid canceling deliveries except in emergencies. Cancelations are taken seriously for gig economy jobs. Even Dashers could face DoorDash deactivation for high cancelation rates.
How To Check Uber Eats Acceptance Rate
Initially, Uber Eats would show drivers their acceptance rate on the app, but the feature was removed a couple of years ago.
Just because you can’t get this data in the app doesn’t mean you can’t know your acceptance rate on Uber Eats.
If you’re eligible for Uber Pro, you can check your acceptance rating using the perks tab to review your current rate. Uber shows you your current acceptance rate and the number of orders you must accept to maintain your standing or go up a tier.
If you’re not a member of the Uber Pro program, you can still check your acceptance rate by monitoring your completed deliveries.
You can manually calculate your acceptance rate by comparing your accepted orders to those you rejected.
This will help you approximate your acceptance rate to know where you stand. Increasing your acceptance rate is vital if you want to qualify for Uber Pro.
What Are Other Drivers Saying About Uber Eats Acceptance Rate?
Hearing from other Uber Eats drivers can also help shed more light on acceptance and cancelation rates and how they affect you.
You can gather insightful information from other drivers on sites like Reddit or YouTube.
If you’re wondering what the average acceptance rate is and what other Uber Eats drivers think, here are a few comments from Uber Eats drivers on Reddit:
- Rut19751 says: “The only thing matters is Satisfaction Rate. Fall below 80% and it’s bye bye.”
- Excellent_Dish3299 says: “I made the most amount ever when I started declining orders. I’m at a 20% acceptance rate.”
- Delphini6982 says:”Mine was 98 acceptance but I have stopped taking every order. The $3 orders were killing me both on gas and earnings.”
Most Uber Eats drivers have low acceptance rates, but this isn’t a problem. In fact, seasoned couriers advise you to cherry-pick your orders to maximize your earnings on the platform.
It’s important to frequent online Uber Eats driver communities, especially as a beginner. People usually share helpful tips and tricks on these forums, and you can learn a lot from other Uber Eats drivers.
Joining a community for Uber Eats drivers in your area can help you find out important information like the best times to do Uber Eats so you can work during peak hours when there’s a high order volume.
In the following YouTube Video from Dash With Ash in Canada, she shares some insights on the Uber Eats acceptance rate and whether it matters.
With her acceptance rate at 21%, she still manages to get pretty good delivery requests that pay well.
According to her, the 21% rate is relatively high and doesn’t affect the quantity or quality of orders she receives.
The main factors determining how orders are assigned are driver location and volume, so she advocates cherry-picking orders. She turns down poor orders and has not been penalized for it once.
Frequently Asked Questions
Can You Be Deactivated From Uber Eats for Low Acceptance Rate?
Uber Eats doesn’t deactivate or penalize drivers for a low acceptance rate. As an independent contractor, you can choose the orders you accept and reject.
A low acceptance rate on Uber Eats doesn’t affect the number of orders you receive either. So, pick orders worth your time and effort.
You’re responsible for your expenses as an independent contractor, so your income should cater to work-related expenses and still be enough for you.
Are There Any Benefits for a Good Acceptance Rate?
While a low acceptance rate is not penalized, Uber Eats expects you to maintain a high acceptance rate.
One of the benefits of a high acceptance rate is bonuses. Most gig economy jobs reward their best-performing workers.
You could be eligible for bonuses if you’ve completed many deliveries and have a good acceptance rate.
A high acceptance rate is one of the requirements for qualifying for Uber Pro. So, to be a part of the program, you must work on your acceptance rate.
As an Uber Pro member, you enjoy perks like cash-back rewards on gas purchases, roadside assistance, and discounts on car maintenance costs.
Does Your Uber Eats Cancelation Rate Matter?
Unlike the Uber Eats acceptance rate, your cancelation rate matters. Canceling an order results in a negative customer experience, which isn’t good for business.
According to Uber Eats’ cancellation policy, you will receive notifications if your cancelation rate exceeds your city’s average.
If your cancelation rate remains high after several notifications, your Uber Eats partner account may be deactivated.
While canceling orders is allowed, it’s important to keep your cancelation as low as you can to avoid getting deactivated.
Hopefully, you now better understand the Uber Eats acceptance rate and why it doesn’t matter.
You’re an independent contractor, so you’re basically running a small business. Therefore, you should make strategic decisions about how you work.
For example, accepting bad orders just to maintain a high acceptance rate doesn’t make fiscal sense, especially because you pay for your expenses.
Always aim for maximum profitability, which sometimes means turning down orders that may not be worth it. Lastly, consider other gigs like Uber Eats to maximize your earnings by multi-apping.
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